Cancellation Policy
1. Overview
This cancellation policy applies to all bookings made through Zapazime.bg. Cancellation terms may vary depending on the venue's specific policy and the timing of cancellation.
2. Customer Cancellations
Customers may cancel bookings through their account dashboard. Refunds are processed according to the venue's cancellation policy and the timing of the cancellation request.
3. Cancellation Tiers
Venues may offer different cancellation tiers:
Zapazime.bg does not control individual venue cancellation policies. Each venue sets its own terms.
- Flexible: Full refund if cancelled 24+ hours before check-in
- Moderate: Full refund if cancelled 5+ days before check-in
- Strict: No refund or partial refund depending on timing
4. Venue Cancellations
If a venue cancels your booking, you will receive a full refund. We will also attempt to help you find alternative accommodations or services.
5. Refund Processing
Refunds are processed to the original payment method within 5-10 business days. Processing times may vary depending on your payment provider.
6. Force Majeure
In cases of force majeure (natural disasters, pandemics, government restrictions), we will work with venues to provide flexible cancellation options.
7. Dispute Resolution
For cancellation disputes, contact our support team. We will mediate between customers and venues to reach a fair resolution.